Information for Direct Express Card Holders

CASH ADVANCE:

Since Cash Advance Services are only offered in bank lobbies and not in the drive thru, Cash Advance Services on debit and

credit cards are suspended. Customers should use ATM’s for their cash needs.

TO WITHDRAW CASH FROM AN ATM:

You will need your PIN Number. Your personal identification number (PIN) is a number you choose when you

activate your card. It is a four-digit number that you enter on the keypad at ATMs and retail locations when you

use your card. Per Direct Express Card Rules , you are allowed one (1) free ATM cash withdrawal with each

deposit to your Card Account (MoneyPass ATMs are surcharge free with this card) Direct Express charges $0.85

each withdrawal after free transactions are used

What if I forget my Direct Express Card PIN?

You should call the Direct Express

Card toll-free Customer Service Department number on the back of your

card. https://www.usdirectexpress.com/faq.html

Can I change my PIN?

Yes. You may change your PIN by calling the Direct Express

card toll-free Customer Service Department number on the

back of your card.

What if I forget my PIN?

You should call the Direct Express

Card toll-free Customer Service Department number on the back of your card.

Do I always need to use my PIN? Can I use my card without a PIN?

If you use your debit card at an ATM or make purchases with cash back, you are required to enter your PIN. If you

make purchases at stores, restaurants or any other merchant, the use of your PIN is optional. When asked if "debit" or

"credit", select "credit" to make a purchase without using your PIN. You may need to sign a receipt depending upon

the dollar amount of the transaction.