© Partners HealthCare February 2018
The Google Calendar and Contacts apps with the
orange briefcase will be automatically configured
after Gmail completes its configuration
FREQUENTLY ASKED QUESTIONS
CAN PARTNERS VIEW MY PERSONAL CONTENT, SUCH AS TEXT MESSAGES OR PHOTOS?
No. Partners cannot view or access personal emails, text messages, photos, videos, call history, or voicemails
stored on your device. Please see the ServiceNOW document on MobileIron Privacy for more information:
https://partnershealthcare.service-now.com/kb_view.do?sysparm_article=KB0027457
HOW MUCH STORAGE ON MY PHONE DOES MOBILEIRON USE?
There are three mandatory, core components to MobileIron: MobileIron Go (33MB), Tunnel (1.5MB) and the
Partners App Catalog (0KB). In total, MobileIron uses less than 40MB of storage on your device. To balance
usability/convenience with storage requirements, Partners email is initially set to sync only the last 2 weeks
DO I NEED TO KEEP THE MOBILEIRON GO APP ON MY PHONE?
Yes. It is required to use other apps in the Partners App Catalog, such as Docs@Work
TWO NOTIFICATIONS FOR EMAIL, REMINDERS, AND CALENDAR ENTRIES? EXCESSIVE BATTERY DRAIN? CALENDAR NOT SYNCING?
This happens if you have two configurations on your phone checking your Partners email. You must remove
your pre-existing one to prevent the syncing and battery issues. You will not lose any mail, contacts, or
calendar entries.
WHAT HAPPENS TO MY PARTNERS CALENDAR AND CONTACTS?
Your calendar and contacts are automatically populated during the setup process. Custom ringtones and
pictures in your contacts will be lost. Contacts stored on iCloud, Gmail, Yahoo, or other third party companies
are not impacted.
I AM ABLE TO ENROLL IN MOBILEIRON BUT I CAN NOT AUTHENTICATE WHEN PROMPTED TO SET UP EMAIL
If you recently changed your email address (i.e. change of marital status, change of institutional affiliation,
etc), the Partners Okta system may not have the correct information. Please open up a service desk ticket and
ask the ticket to be assigned to the “Application Platform Integration - phs” queue.